SimSim App LLC — Privacy Policy

This Privacy Policy describes how SimSim App LLC ("SimSim," "we," "us," or "our") collects, uses, and protects information when you visit our website at https://simsimtrack.com or use the SimSim mobile application (collectively, the "Service").

By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide directly:

• Name and email address when contacting support
• Business name, store name, and storage locations
• Product details (name, category, quantity, expiry date, barcode data)
• Team member names and email addresses
• Account/profile information

Information collected automatically:

• Device type, OS, and app version
• IP address and general location (country/region level)
• App usage data (pages/screens viewed, actions taken)
• Crash logs and performance data

Information we do NOT collect:

• We do not collect payment card or banking information
• Payments are handled by third-party providers (see Section 4)

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Send expiry alerts and notifications
• Respond to support requests
• Improve features and user experience
• Monitor performance and usage
• Comply with legal obligations

We do not sell your personal information.

3. Data Storage and Security

• Data is stored using secure cloud infrastructure
• Encryption is used in transit (SSL/TLS) and at rest
• We take reasonable steps to protect your data

However, no system is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We use trusted third-party services to operate the app:

• Cloudflare (hosting and security)
• Cloud infrastructure providers (data storage)
• Analytics tools (performance monitoring)
• Push notification services

Payments and subscriptions:

• Apple App Store
• Google Play
• RevenueCat (subscription management platform)

RevenueCat processes subscription status and receipt validation but does not store your payment card details.

Each provider has its own privacy policy.

5. Data Retention and Deletion

• We retain data while your account is active
• After account deletion, data is removed within 30 days
• Some data may be retained if required by law

To request deletion: info@simsimtrack.com

6. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability

Contact: info@simsimtrack.com

7. California Privacy Rights (CCPA)

California users may:

• Request access to collected data
• Request deletion
• Opt out of data sale (we do NOT sell data)

8. GDPR (EEA Users)

Legal basis:

• User consent
• Legitimate interest

Rights include:

• Access, correction, deletion
• Restriction and portability
• Complaint to supervisory authority

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children.

10. Cookies and Tracking

We may use cookies or similar technologies to:

• Improve website functionality
• Analyze usage

11. Beta Disclaimer

SimSim is under active development. Features and data handling may change.

12. Changes to This Policy

We may update this policy. Changes are reflected by the “Last Updated” date.

13. Contact Us