Help
Get clear answers about scanning products, capturing printed expiry dates, alerts, teams, and account setup.
A barcode identifies the product. SimSim's AI reads the expiry date printed separately on the package, or you can enter it manually.
Use your phone’s camera or a supported Bluetooth scanner to scan the product. If it is not in the database, take a clear photo and let SimSim suggest its name and details (Business and Enterprise plans), or enter them manually. Verify the information before saving; SimSim will remember the product next time.
You can organize the product by category or storage location, but both are optional. Skip them if you do not need them.
Point the camera at the printed date and let AI fill it in (Business and Enterprise plans), or enter it manually. Verify it before saving, and you are done—SimSim will remind you before the product expires.
Quick answers to the issues users ask about most.
Usually, no. A standard retail barcode identifies the product. SimSim recognizes that product, while AI reads the expiry date printed elsewhere on the package.
Make sure notifications are enabled, battery-saving settings are not preventing SimSim from running in the background, and the saved expiry date is correct. Alerts are a reminder; always check your stock and the printed dates yourself.
Yes. Bluetooth scanners work with Pro, Business and Enterprise. Camera barcode scanning is included in every plan, including Free.
Yes. Pro includes up to 3 users, Business up to 10 and Enterprise unlimited users, with roles and permissions. Excel and CSV import and export are included with Pro, Business and Enterprise.
It depends on where you paid. Purchases in the app follow the App Store or Google Play refund rules. Plans paid by card on our website (processed by Stripe) are not refundable — you keep access until the end of the month or year you paid for — except for a charge made by mistake, a charge you didn't make, or where the law requires a refund. You can cancel any time before your next payment.
Subscriptions
Manage subscriptions purchased through Apple App Store or Google Play, restore purchases, request refunds, and delete your account.
Free has no subscription charge. Pro and Business are paid plans bought in the app through the App Store or Google Play; the local price, billing period, any trial and renewal details appear before you buy. Enterprise (coming soon) will be billed online by card through Stripe, our secure payment processor, with a 14-day free trial.
Compare SimSim plansOn iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Select SimSim to manage or cancel your subscription.
Official Apple subscription helpOpen Google Play, tap your profile, choose Payments & subscriptions, then Subscriptions, select SimSim, and follow the cancellation steps.
Official Google Play subscription helpIn SimSim, use Restore Purchases while signed in to the same Apple or Google account used for purchase.
Apple purchase-restoration helpUse a strong, unique password, turn on multi-factor authentication (MFA) where available, and don't click links you didn't expect. SimSim will never ask for your password or codes, or ask you to pay by cryptocurrency, gift cards, or money transfer. We accept payment only through the App Store, Google Play, or Stripe checkout from simsimtrack.com. Report suspicious messages to info@simsimtrack.com.
Use Delete Account in SimSim account settings and confirm. This permanently removes access to your account and deletes private account data from active systems. If you cannot access the app, email us. Account deletion does not cancel store billing.
Contact support about account deletionThe refund rules depend on where you paid.
Apple handles refunds for purchases made in the app on iPhone and iPad.
Request a refund from ApplePurchases made in the app on Android follow Google Play's refund rules.
Google Play refund rulesStripe processes these payments for us. Stripe doesn't set the refund rules — these are SimSim's rules:
We refund only a charge made by mistake, a charge you didn't make, or when the law in your country requires it. Email info@simsimtrack.com with your receipt number. Approved refunds go back to your card through Stripe, usually within 5–10 business days.
Contact
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