SimSim App LLC — Terms of Service

These Terms govern your use of the SimSim website and mobile app ("Service").

By using the Service, you agree to these Terms.

1. Acceptance of Terms

You confirm that:

• You are at least 18 years old
• You have authority to agree to these Terms
• If you use the Service for a business, you have authority to bind that business to these Terms

2. Beta and Development Status

SimSim is under active development. We may update features for maintenance, security, technical improvements or legal requirements. Material reductions to an existing paid service are subject to applicable notice, cancellation, refund and app-store requirements; we will provide notice or obtain agreement where required. Development status does not remove our legal obligations or the rights described in these Terms.

Except for warranties and remedies that cannot lawfully be excluded, the Service is provided “as is” and “as available”. We do not promise uninterrupted availability, error-free results or permanent availability of every feature. The limitations and mandatory-rights protections in Section 10 apply.

3. Intellectual Property

SimSim App LLC owns the Service’s software, designs, and original content, except for user contributions, third-party product data, and other material owned or licensed by others. Those materials remain subject to their respective ownership and license terms.

You may not:

• Copy, modify, distribute, sell, or rent any part of the Service
• Reverse engineer or attempt to extract the app's source code
• Create derivative works

4. Plans, Subscriptions, and Billing

SimSim offers Free, Pro, and Business plans. Pro and Business may be offered as monthly or yearly auto-renewing subscriptions.

• The current localized price, billing period, trial or introductory terms, and included features are displayed in the app and the Apple App Store or Google Play before purchase. Prices are not fixed by these Terms.
• The store account used for purchase is charged when you confirm the purchase. Subscriptions automatically renew for the same billing period unless cancelled before the renewal date under the applicable store rules.
• Manage or cancel an Apple subscription in Apple Account subscription settings. Manage or cancel a Google Play subscription in Google Play under Payments & subscriptions. Uninstalling SimSim, signing out, or deleting your SimSim account does not cancel store billing.
• Use SimSim's Restore Purchases option while signed in to the same Apple or Google account used for purchase to ask the store and RevenueCat to restore access to subscription features you are entitled to use.
• RevenueCat processes subscription and entitlement status and receipt-validation information. Apple and Google process payment details; SimSim does not receive or store full card or bank-account details.
• Enterprise, and any other plan offered on our website, is billed by card through Stripe, our payment processor. The price, billing period, taxes, any free trial, and renewal terms are shown at checkout before you pay. Website subscriptions renew automatically for the same period until cancelled. You can cancel at any time before the next renewal through the billing link in your receipt or account, or by emailing info@simsimtrack.com; cancellation takes effect at the end of the current paid period. Stripe's terms and privacy policy also apply to these payments.
• Where a free trial is offered, such as the 14-day Enterprise trial, you are not charged during the trial. Unless you cancel before the trial ends, your card is charged automatically at the price shown at checkout when the trial ends. Where required by law, we will notify you before the first charge.

Purchases, renewals, cancellations, billing issues, and restored access are also subject to the applicable store's terms and policies.

Official payment methods only

SimSim accepts payment only through the Apple App Store, Google Play, and the official Stripe checkout opened from simsimtrack.com. We will never contact you to ask for payment by cryptocurrency, gift cards, wire or money transfer, or any other unofficial method, or ask for your password or verification codes. Payments made through any other channel are not made to SimSim App LLC, do not give you access to the Service, and, to the extent permitted by law, are not our responsibility. Report suspicious requests to info@simsimtrack.com.

5. Refunds

Refund eligibility and processing are governed by the store through which you purchased. Request an Apple purchase refund through Apple's official refund process and a Google Play refund under Google Play's policies. SimSim can help investigate an access problem but cannot guarantee or override a store's refund decision. Your non-waivable consumer rights remain unaffected.

Plans bought on our website (paid by card through Stripe)

Stripe processes these payments for SimSim App LLC. Stripe does not set the refund rules; the following rules apply:

• Free trial: if you cancel before the trial ends, you are not charged.
• Monthly plans: payments are not refundable. You can cancel at any time and keep access until the end of the month you paid for.
• Yearly plans: payments are made upfront and are not refundable. You keep access until the end of the year you paid for, and you can switch to monthly billing from your next renewal.
• Removing branches lowers your next bill. Partial billing periods are not refunded.
• Exceptions: we refund a charge made by mistake, a charge you did not authorize, or where the law of your country requires a refund. Email info@simsimtrack.com from your account email with the receipt or invoice number. Approved refunds are returned to the original card through Stripe, usually within 5–10 business days.

6. Account, Cancellation, and Deletion

• You are responsible for keeping your account, devices, and login methods secure and for keeping appropriate exported copies or backups of important inventory data.
• Cancelling a subscription stops future renewal but does not delete your SimSim account. Paid access normally continues until the end of the paid period, subject to store rules.
• Deleting your SimSim account permanently removes access to the account and deletes associated private inventory, category, location, team, and saved account data from active systems. This cannot be undone. Limited records may remain where required for legal, security, fraud-prevention, dispute, or backup purposes, as described in the Privacy Policy.
• Deleting a private inventory item or your account does not automatically remove a previously contributed non-personal product record from the shared catalog. A useful catalog photo or record may remain while needed for product matching, correction, and catalog operation. Personal information associated with contributions remains subject to applicable retention limits and deletion rights; a contribution license does not override those rights. Limited records may be retained where lawfully needed for security, legal obligations, disputes, or backups.
• Deleting the account or app does not cancel an Apple App Store or Google Play subscription. Cancel future renewals separately through the store. You do not have to cancel a subscription before requesting account deletion.
• Protect your account: use a strong, unique password, turn on multi-factor authentication (MFA) wherever it is available, never share your password or verification codes, and do not click links or open attachments from unknown or unverified senders. Tell us promptly at info@simsimtrack.com if you suspect unauthorized access.

7. Acceptable Use and Community Contributions

After you accept the Terms and use SimSim to scan or enter products, SimSim collects the product barcode and product name and adds them to its shared product catalog. This also applies to products entered manually without a photo. You and other SimSim users can use these records to fill in product details when scanning the same barcode, reducing repeated manual entry. A matching barcode does not guarantee that the returned record is correct.

Sharing a product photo is a separate, optional choice. Before you agree and choose a photo, the app explains that the photo and accompanying basic product details will be added to the shared catalog. You can select “Not now” and enter the product without a photo. Declining a photo upload does not stop the barcode and product name from being added to the catalog. Camera or photo-library permission is not itself permission to share a photo. Acceptance of the Terms does not replace separate consent where privacy law requires it.

Your inventory quantities, custom categories, storage locations, expiry dates, lot or batch numbers, notes, store name, store location, and account details are private and are not shared with other stores through the product catalog. Your name, email address, and login credentials are not displayed with catalog records. Authorized members of your own store can access store data according to the access you give them. Processing by service providers and legally required disclosures are described separately in the Privacy Policy.

If you choose to upload a product photo, use a clear, accurate image of the actual product and check that its name and official barcode on the packaging match. Share only images you own or are entitled to use. Do not upload nudity, sexual content, unrelated or misleading images, or unlawful material. Do not include people, receipts, addresses, identification documents, health or financial information, or confidential store information. Check the image and embedded metadata for private information, including location and private batch or inventory details.

You retain any rights you have in your contributions. To the extent you hold relevant rights, by accepting these Terms and submitting a product barcode and name through the Service, you grant SimSim App LLC a non-exclusive, worldwide, royalty-free license to use those fields in the shared catalog. The same license applies to a photo and accompanying basic product details only when you separately agree to share and submit them. The license permits hosting, storing, reproducing, formatting, cropping, translating, correcting, combining, analyzing, and displaying contributions to SimSim users, solely to operate, secure, maintain, and improve the catalog and the described product-recognition features. We may authorize service providers to perform these tasks for us. The license may transfer with the relevant SimSim business, subject to the same purposes and applicable law; it does not apply to private inventory or account data.

This license continues for as long as the contribution is lawfully retained for those purposes. It does not transfer ownership, grant unrestricted advertising rights, or override privacy, deletion, or other non-waivable rights. AI-provider processing is described in the Privacy Policy.

• Submit only information that accurately describes the identified product and that you own or have permission or another lawful right to share for the catalog uses described here.
• Do not submit to the shared catalog images of people, receipts, addresses, personal or confidential information, unlawful or infringing material, sexual or graphic violent content, harmful code, or unrelated or deceptive content.
• Do not attempt unauthorized access, interfere with security, impersonate others, or misuse the Service. Restrictions on the Service do not remove rights granted separately under an applicable third-party open-data license.
• We may correct, combine, restrict, or remove submissions and take appropriate action against abuse, subject to applicable law. You must verify shared and AI-suggested information before relying on it.

For Business-plan product-photo suggestions, Google Gemini analyzes the submitted photo and related product information to suggest a product name and details. AI can make mistakes. Verify the product name, barcode, and every suggested detail against the physical product, and correct any errors before adding an item to your inventory. Also check any AI-read expiry date or lot or batch number; those private inventory fields are not shared catalog fields.

You can report an inappropriate product image using the report option in the app. We review reports and make reasonable efforts to remove or restrict content that violates these rules as soon as practicable; removal is not guaranteed within a fixed time. To report an incorrect, private, inappropriate, or infringing contribution, or request correction or removal, you can also email info@simsimtrack.com with the barcode, product name, the content concerned, and the reason. We may request information reasonably needed to verify the report and will comply with applicable legal deadlines.

Third-party database records and images remain subject to their original licenses and attribution requirements. The contribution license above does not give SimSim or users ownership of third-party content or permission to ignore its reuse restrictions. Obtain the necessary rights before copying content from another database or website into the shared catalog.

8. Service Availability

The Service may be interrupted by maintenance, technical problems, connectivity or external providers. Saving, syncing, recognition and alerts may be delayed or fail. Verify AI-read product details, expiry dates and batch numbers against the physical product, and maintain independent inventory checks and appropriate backups. These limitations do not remove SimSim’s own legal duties. Subscription prices and renewals are subject to the notice and consent requirements explained in Section 4 and the applicable store rules.

AI, uploads, exports and backups are tools that require your review. AI results, including results from Google Gemini, may be inaccurate, incomplete or unavailable. Check original product labels and records before relying on them. Upload only lawful images relevant to the feature; the stricter shared-catalog photo rules in Section 7 apply to public contributions. Backups and spreadsheet transfers may be incomplete, delayed or contain errors; keep independent copies and verify imported and exported records. Restrictions or account action are governed by Section 11, and any liability limitation is subject to Section 10.

9. Expiry Alerts Disclaimer (VERY IMPORTANT)

SimSim provides notifications as a convenience tool.

We do not guarantee:

• All alerts will be delivered
• Alerts will be timely or accurate

Users are responsible for verifying expiry dates independently.

The Service is a convenience tool, not a food-safety, regulatory-compliance, quality-assurance, recall-management, or emergency system. You must maintain independent physical inventory checks and review the condition, label, lot, and printed date of each product before making a sale, distribution, donation, disposal, or other decision.

You are solely responsible for complying with all laws, regulations, permits, labeling rules, food-safety requirements, and industry standards that apply to your products, business, employees, and locations. Do not sell, serve, distribute, or otherwise use a product that is expired, unsafe, recalled, mislabeled, or prohibited by applicable law.

Alerts and reminders can be delayed, missed, duplicated, or unavailable because of device settings, operating-system behavior, connectivity, power, third-party services, user configuration, software defects, or other factors. A missed, late, or inaccurate alert does not remove your responsibility to inspect and manage inventory.

Product Data and Third-Party Databases

SimSim uses its shared catalog and third-party product sources, including Open Food Facts, to suggest product names, images, and related information. We do not control every record or update in those external sources and do not guarantee that a result is complete, current, or matched to the correct product. Use of a third-party source does not remove SimSim’s own legal obligations or applicable source-license requirements.

We can correct or remove product records and images stored in SimSim’s own catalog. We cannot edit or delete records in independently operated third-party databases such as Open Food Facts. Removing our copy does not remove the original from those sources. This limitation does not remove our responsibility for how we use or display that content.

Before saving, sharing, or relying on a product record, check the barcode against the official barcode on the actual packaging and confirm the product name and photo. Check printed expiry dates and batch details separately; a catalog match is not proof of freshness, authenticity, or safety. Correct mismatches and report incorrect records. Subject to the liability limits below and applicable law, SimSim is not responsible for losses caused solely by inaccurate information you or a third party supplied or by failure to perform these checks.

10. Limitation of Liability

To the maximum extent permitted by law:

SimSim App LLC and its directors, officers, employees, agents, and service providers are not liable for direct, indirect, incidental, special, consequential, exemplary, or punitive losses or damages, including:

• Physical loss, damage, spoilage, expiry, recall, donation, disposal, reduction in value, or other loss of any product, inventory, or stock, including loss caused by a late, missed, or inaccurate alert or by an incorrect barcode, expiry-date, lot-number, or batch-number result. SimSim is a convenience tool only; you remain responsible for regular physical inventory checks and for verifying each product before making any decision.
• Lost profits, revenue, business opportunity, goodwill, or business interruption
• Fines, penalties, regulatory action, legal claims, or costs arising from your product handling, inventory practices, or failure to comply with applicable law
• Lost, delayed, duplicated, inaccurate, or undelivered alerts, notifications, barcode results, or third-party product data
• Loss, corruption, or unavailability of data, or indirect, incidental, special, exemplary, punitive, or consequential damages

To the maximum extent permitted by law, SimSim App LLC's total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid to SimSim for the Service in the 12 months before the event giving rise to liability, or (b) US $100.

All exclusions, limits, indemnities, and waivers in these Terms apply only to the extent permitted by applicable law. They do not exclude liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Mandatory consumer, privacy, refund, and other statutory rights remain in force. Using or deleting the app does not waive those rights or prevent you from making a complaint, contacting a regulator, or seeking an available legal remedy.

Indemnity

If you use SimSim for a business, and only to the extent permitted by law, you agree to reimburse SimSim App LLC for reasonable losses and legal costs from third-party claims to the extent caused by your unlawful use, material breach of these Terms, or contributions that infringe others’ rights. This does not apply to the extent a claim results from SimSim’s own fault or breach of duty. We will notify you of the claim and give you a reasonable opportunity to participate in its handling; no settlement may impose an obligation on you without your consent, which must not be unreasonably withheld. This clause does not impose an indemnity on a consumer where prohibited by law.

11. Termination

You may stop using SimSim and request account deletion at any time. We may restrict submissions or suspend or terminate access for a material breach of these Terms, unlawful or abusive content, security risks, or a legal requirement. We will give notice and an opportunity to address the issue where reasonably practicable; urgent action may be taken to protect users or meet legal obligations. To question a restriction, contact info@simsimtrack.com. Any action remains subject to applicable notice, refund, data-access, and other non-waivable rights.

12. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules.

Except where applicable consumer-protection law requires otherwise, the state and federal courts located in New York County, New York have exclusive jurisdiction over disputes arising from these Terms or the Service.

Class-action and jury-trial waiver: To the maximum extent permitted by applicable law, you and SimSim App LLC agree that disputes will be resolved only on an individual basis, not as a class, collective, representative, or private-attorney-general action. You and SimSim App LLC also waive any right to a trial by jury. This paragraph does not waive rights that cannot legally be waived.

13. Changes to Terms

We may update these Terms to reflect changes in the Service or legal requirements. We will publish the revised version and revision date. For material changes, we will provide appropriate advance notice through the app, email or another suitable channel, and obtain agreement where required by law or app-store rules. Urgent security or legal changes may take effect sooner where permitted. Changes do not retrospectively remove accrued rights. If you do not accept a change, you may stop using the Service, cancel future subscription renewals and request account deletion, subject to applicable refund and other non-waivable rights.

14. Contact